PAYMENT TERMS: We can not start your project, do any mock-ups or confirm installation dates until deposit payment is made. Customer or assigned agent completing the Customer Information sheet agrees that they are the responsible party for payment of services requested. Customer or assigned agent agrees to make full payment prior to vehicle release and agrees to be responsible for all collection fees including attorney fees and court costs for any unpaid balances at the interest rate of 18% per annum. Any materials for the customer’s job is required to be paid for 100% prior to the order before the work will be performed. Once material is ordered it is non-refundable even if you do not proceed forward with the installation.NO CHECKS- If a check has to be made it must be certified and a fee of $20.00 will be charged for any returned checks, in addition to the amount due. If paid by check we will not start or schedule your job until the check has cleared. Any request changes to the description of services stated above need to be in writing and any additional charges incurred will be charged accordingly. Customers will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle. You have 48 hours to change the installation appointment date, If you miss your install appointment date there will be an additional $40 CHARGE.
GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES, AND DISPUTES: Your deposit is your confirmation to the installation dates agreed. We do not lock in the installation date if deposit is not made, therefore your agreed date can change at any time until deposit is made. Any invoice that is not paid at the time of delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum. This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. Customers shall identify Koola Kustoms in writing any dispute concerning an invoice within ten days of the date of the invoice. If disputes are not identified in writing within the ten-day time frame the customer has accepted the job and the invoice. Customers must contact Koola Kustoms if any and all work in dispute, accompanied by written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections.
RETURNS: Partial or Full Deposit is non-refundable. Since vinyl material is a non-returnable item, all ordered vinyl and graphic art work ordered for any projects is paid by the customer 100% prior to ordering the product. Customers will be charged an additional 25% restocking fee if it's a specialty vinyl.
ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED. Once a proposal is approved by a customer and vinyl material is ordered there are no refunds even if you do not proceed forward with the installation. If an issue arises the customer must submit their complaint in writing and give Koola Kustoms the opportunity to see the issue and try and resolve the issue prior to pressuring any legal actions. Since all wrap orders and installations are customized to the customers specifications Koola Kustoms must be given the opportunity to address any issues, including removal and reinstallation time (if deemed necessary by Koola Kustoms), before the client issues a credit card chargebacks or check cancellations.
CONTENT: We reserve the right to refuse any customer any reason.
WE ARE NOT RESPONSIBLE FOR THE CONDITION ON THE VEHICLE'S PAINT SURFACE PRIOR TO THE VINYL BEING INSTALLED. IF INSTALLED ON TRAILERS WITH CAULKING, RE-CAULKING WILL BE NEEDED SINCE VINYL WILL NOT STICK TO CAULKING.
VEHICLE WALK-THRU: Wash vehicle using just using ONLY water and soap before dropping off. Even though we prep and clean the vehicle to install... wax and other chemicals will prevent the vinyl from sticking to the surface. Do not Wax or CLAY BAR. Any wax or chemicals left on the vehicle by waxing and or clay bar will result in bubbles and vinyl will not cure properly. Koola Kustoms will not be held liable for vinyl that will not stick and cure properly due to wax or other chemicals used before install.
INSTALLATIONS: Vinyl material is a pliable plastic material that we make every effort to make it look as seamless as possible, however, there may be curves, bumps, rivets, moldings and deep-channeled curves that the vinyl will not be able to conform to. In some cases relief cuts need to be made or patches need to be installed to cover certain areas. Stretching will result in some shrinkage as it attempts to return to its original form/dimensions. As it shrinks, some minor tenting and lifting does occur and will be addressed if necessary in the 90 day period. All vinyl material needs to be applied to “like new” vehicle finish for the best results. There must be an excellent body of the paint and its finish to the vehicle substrate. Any rust, bubbling, caulking, scratches, dents or other damage will be visible through the film, and such surface imperfections may damage the film or cause the film to fail prematurely. Areas repaired with body filer must be sanded, epoxy primed and finished with OEM (Original Equipment Manufacturer) paint or clear coat. Also, any areas with Caulking need to be re-caulked over the installed vinyl. Any recently applied finish must be fully cured for a minimum of 30 days prior to film being applied.